FAQ
1. What is Elvoraskin?
Elvoraskin is a skincare brand focused on high-quality, gentle, and effective skincare products specially crafted for women aged 20–40. Our formulas use natural and clinically backed ingredients to nourish, hydrate, and protect your skin.
2. Are your products suitable for all skin types?
Yes! Our products are formulated to be safe for all skin types, including sensitive skin. However, we always recommend doing a patch test before using any new skincare product.
3. Are your products cruelty-free and vegan?
Absolutely. All Elvoraskin products are 100% cruelty-free and vegan. We do not test on animals, and we ensure all our suppliers follow the same policy.
4. How do I choose the right product for my skin?
Each product page contains detailed descriptions and benefits. You can also check our Skincare Guide page or contact us directly via email or live chat for personalized recommendations.
5. How long does it take to see results?
It depends on your skin type and the product you’re using, but most customers notice visible improvements within 2–4 weeks of consistent use.
6. Where do you ship from?
We ship directly from our fulfillment centers in the USA to ensure fast delivery. Some items may ship from international warehouses depending on stock.
7. How long does shipping take?
USA: 3–7 business days International: 7–15 business days Note: Delivery times may vary during peak seasons.
8. How can I track my order?
Once your order is shipped, you'll receive an email with a tracking link. You can also track it from your Account Dashboard or our Order Tracking page.
9. What is your return policy?
We offer a 30-day return guarantee. If you're not satisfied, contact us at support@elvoraskin.com within 30 days of delivery, and we’ll guide you through the return process.
10. Do you offer refunds?
Yes, we offer full or partial refunds depending on the case. Please read our Refund Policy for full details.
11. Can I cancel or modify my order?
Orders can only be modified or canceled within 6 hours of placement. Please contact us immediately if you need to make a change.
12. I entered the wrong shipping address—what should I do?
Contact us as soon as possible at support@elvoraskin.com. If the order hasn't been shipped yet, we’ll update the address.
13. How can I contact customer support?
You can email us at support@elvoraskin.com or use the contact form on our website. We usually reply within 24 hours (Mon–Fri).